Faq's

At Tropix Beach Shop, we aim to make shopping fun, simple, and stress-free. If you don’t find the answer you need below, our friendly customer support team is always ready to help!

1. Where do you ship?

We currently ship exclusively within the United States. Unfortunately, we do not offer international shipping at this time.

2. Do you charge for shipping?

No! Shipping is always free on all orders, with no minimum purchase required.

3. How long will my order take to arrive?

Your order typically arrives within 5–10 business days, broken down as follows:

  • Processing: 1–3 business days
  • Transit: 4–7 business days

Orders placed after 12:00 AM EST will begin processing the next business day.

4. Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

5. Can I change or cancel my order?

If you need to modify or cancel an order, contact us as soon as possible at support@tropixbeach.shop.
While we’ll do our best to accommodate your request, changes cannot be guaranteed once processing has started.

6. What is your return policy?

We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition with tags.

  • Return shipping is paid by the customer if the return is due to ordering the wrong size, color, or item.
  • If you receive a damaged or incorrect item, we cover the return shipping cost.
  • Refunds are processed within 7 business days after we receive and inspect your return.

For full details, please see our Return & Refund Policy page.

7. What payment methods do you accept?

We accept secure payments via:

  • Visa
  • MasterCard
  • American Express (Amex)
  • Discover
  • Diners Club
  • JCB

All payments are processed through trusted, secure payment gateways.

8. Is my personal information safe?

Absolutely! Your privacy is a top priority. We use SSL encryption and follow strict security practices to protect your information. Learn more in our Privacy Policy.

9. Do you offer gift cards?

Not yet, but we’re planning to launch digital gift cards soon. Stay tuned for updates!

10. How can I contact customer support?

We’re here to help with orders, returns, or any questions you may have. Reach out to us via:

Shop Name: Tropix Beach Shop
Shop Location: 12800 Front Beach Rd, Panama City Beach, FL 32407, United States
Phone: +1 850-238-6901
E-mail: support@tropixbeach.shop
Opening Hours: Monday – Sunday | 08:00 AM – 12:00 AM (EST)

Still have questions? We’re just a message away and happy to make your Tropix Beach Shop experience smooth and enjoyable!